IT Processes

Automated maintenance of servers, networks, end points
 

User account creation and termination
 

Password resets
 

Automated verification of backups, patches, etc
 

Config management

• Printer set ups

• New PC set ups
   

Software installations and updates
 

Application / Software Testing automation
 

Ticket management

• Automatic ticket creation, assignment, follow up, closure
   

Account configuration
 

Server and application monitoring
 

File and document management
 

FTP download, upload, and backup
 

Application integration
 

Migrating data from old software to new software