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  • Writer's pictureOscar ONeill

Uses of RPA and automation by different industries

Updated: Feb 2

RPA is used in a variety of ways across different industries and business processes.

Here are some examples:

Finance and Accounting

  • RPA is commonly used in finance and accounting for tasks such as accounts payable and receivable, financial reporting, and reconciliations. RPA can automate manual tasks, such as data entry and spreadsheet manipulation, and improve accuracy and efficiency in financial processes.

Customer Service

  • RPA can assist in customer service operations, such as responding to customer inquiries, handling complaints, and processing orders. By automating these tasks, businesses can improve response times and customer satisfaction.

Human Resources

  • RPA can automate repetitive HR tasks, such as resume screening, scheduling interviews, and onboarding new hires. This can help businesses to streamline their hiring processes and reduce the workload on HR staff.


  • RPA can be used in healthcare for tasks such as medical billing, claims processing, and appointment scheduling. By automating these processes, healthcare providers can improve accuracy, reduce errors, and focus more on patient care.

Examples of industries and companies that use RPA include:

  1. Banking and financial services companies, such as JP Morgan Chase, Barclays, and HSBC.

  2. Healthcare providers, such as Kaiser Permanente and Anthem.

  3. Retail companies, such as Walmart and Target.

  4. Insurance companies, such as AIG and Allstate.

  5. Government agencies, such as the IRS and Department of Defense.

The benefits of using RPA in business processes include

Improved Efficiency

  • By automating tasks, businesses can work more efficiently and with greater speed, which can lead to increased productivity and output.

Increased Accuracy

  • RPA systems can perform tasks with a high degree of accuracy, reducing the risk of errors and inconsistencies in business processes.

Cost Savings

  • By automating tasks, businesses can reduce labor costs, eliminate the need for additional staff, and reduce the risk of errors that can be costly to fix.


  • RPA systems can be easily scaled up or down depending on business needs, allowing businesses to adapt to changing circumstances quickly and efficiently.

Overall, RPA can provide significant benefits to businesses across a variety of industries, improving efficiency, accuracy, and cost savings.



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